Direct Deposit
By having your Flexible Spending Account reimbursement directly deposited into your bank account, you eliminate the hassle of having to go to the bank each time you receive a check. Before you enroll to have your reimbursements directly deposited into your bank account, please read this section very closely to determine if Direct Deposit is a suitable option for you. The Direct Deposit option is intended to be an efficient way of receiving your reimbursement. It is not intended to be nor is it always a quicker way of being reimbursed.
The Remittance Advice
Instead of receiving a reimbursement check in the mail, you will receive a Direct Deposit Remittance Advice. The Remittance Advice will indicate the date your claim was paid, the amount that will be deposited to your bank account and an Explanation of Benefits (EOB).
Deposits
The date on the Remittance Advice is the date your claim was processed, not the date the funds were deposited into your bank account. Depending on your financial institution, it may take another three or four days from the date on the Remittance Advice for your financial institution to record the deposit. This is typical for credit union deposits.
Important Note: Reimbursements processed with a Friday date will not be sent to the bank until Monday morning (or if a holiday, the next business day). Deposits may not reach your financial institution until Tuesday or Wednesday.
It is recommended that you verify with your financial institution that funds have been deposited into your account prior to using the funds. BenefitHelp Solutions will not be responsible for Non-Sufficient Fund (NSF) fees or Returned Check Fees if funds are deposited on a timely and consistent manner.
Direct Deposit Enrollment and Set-up
If you want to have your reimbursement directly deposited into your bank account, you will need to complete a Direct Deposit form and fax or mail it to BenefitHelp Solutions along with a voided check.
It will take approximately 10 - 14 business days from the time we receive your Direct Deposit form to set up and activate your account. This 10 - 14 day period also applies to any changes made to your bank account information (e.g., changing account numbers, changing from savings to checking). After your request for direct deposit has been activated, future reimbursements will be deposited to your bank account.
Please remember that if you send in a Direct Deposit form along with a claim, you will receive a reimbursement check until your direct deposit has been set up and activated.
