Save money and time                                          with your  Benefits Card

Quickly and easily pay for eligible healthcare expenses using pre-tax dollars.

Check with your employer to find out if you’re eligible.

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How to use your Benefits Card

Is it a debit card or a credit card?

Your Benefits Card is a debit card used to access the money you set aside for your pre-tax purchases. But it’s important to note that the store registers will read it as a credit card. Just remember these differences and you’ll have no troubles:

  1. You can only use it at specific stores and on eligible expenses. But don’t worry—the card is smart enough to deny a purchase of milk (an ineligible expense) but approve the purchase of bandaids (an eligible expense) at the same store.
  2. You can choose “credit” when given the option of the check out. If you would like to retrieve the pin for your card, please visit your member portal.
  3. You can’t use the Benefits Card at an ATM machine or to get cash back when making a purchase at a store.

Who accepts my Benefits Card?

Grocery stores, pharmacies and wholesale clubs with vision and pharmacy services.

Most of these stores have elected to participate in the IRS Benefits Card program (for a comprehensive nationwide listing go to and click on IIAS Merchant List). When you’re ready to check out, their system can tell which items are eligible expenses and which are not.

When it’s time to pay, swipe your Benefits Card and select “credit” if asked and it automatically approves your eligible items and debits the money from your Benefits Card. If you are also buying non-eligible items, the terminal or clerk will ask you for another form of payment. Then just pay with another card, cash or check as you’d normally do. That’s it, no claim forms to submit. Your IRS eligible purchases are approved and have been deducted from your account. You may notice a letter character, such as an “F”, on the receipt which shows it as an eligible IRS expense.

Hospitals, medical, dental and vision care providers

Most services provided in these locations are eligible IRS expenses; however some are not, such as cosmetic procedures. Unlike grocery or pharmacy stores, providers do not typically use bar codes, so their systems can’t tell which services are eligible.

When paying for your healthcare services, you can hand your Benefits Card to the front desk and the system will automatically approve services that match your copay, or multiples of your copay (not coinsurance) from your benefit plan. You will not have to submit supporting documentation for these services.

If the provider’s charge is for something other than a copay, it’s just a three-step process:

  1. Wait until you receive the bill showing your insurance carrier has processed payment. Once you’ve received that bill, use your Benefits Card to pay it, just like you would use a credit card.
  2. Once the provider has processed your Benefits Card payment, you’ll get a letter from BenefitHelp Solutions asking for supporting documentation.
  3. Send the letter back to BenefitHelp Solutions with a copy of the provider bill or your insurance company’s Explanation of Benefits (EOB) to ensure your provider is paid from your benefit account.

That’s it, three simple steps, and no additional money out of your pocket!

Lost or stolen card?

If you lose your card, or your card has been stolen, notify BenefitHelp Solutions immediately at 888-398-8057. If a fraudulent purchase is made against your spending account, a claim must be made with MasterCard. MasterCard will credit your Benefits Card after they have completed their investigation process.

Customer Service

If you have additional questions about your Benefits Card, contact BenefitHelp Solutions. We’re happy to help.


Still didn’t find what you’re looking for? See what other members are asking about below.

Using the Benefits Card does not eliminate the IRS requirement of submitting supporting documentation for Flexible Spending Account expenses. After using the Benefits Card for a purchase you may receive a letter from BenefitHelp Solutions requesting documentation.

The IRS requires supporting documentation that includes the name of the provider, the date of service, the type of service performed and the amount of the service. For examples, an itemized statement or receipt from your provider, or an Explanation of Benefits from your insurance company for healthcare expenses are acceptable. The receipt that you signed for the purchase, balance forward statements or balance due statements are not acceptable forms of documentation because these types of documentation usually do not list the type of service performed or the name of the product.

If you do not submit your documentation to BenefitHelp Solutions, we will send you a second request letter. If you still do not sent in your supporting documentation, you will receive a final notice and your Benefits Card will be deactivated until we receive the requested documentation.

As of January 1st, 2011 most OTC medicines and drugs require a prescription to be eligible for reimbursement under an FSA. If you have a valid prescription, and purchase the item at a grocery a store you will need to pay out of your pocket and submit a claim form along with a copy or your receipt and prescription for reimbursement. If you purchase the OTC Medicine at the pharmacy, you may use the Benefits Card and the transaction will be auto-approved.

The Benefits Card should only be used to pay for services incurred in the current plan year. You will be required to refund your account if you use the Benefits Card to pay for a service that was incurred last plan year.

For a full list, please visit our Member FAQ page.